Refund and Return Policy

Dear Valued Customer,

Thank you for choosing G I A C Y for your pet supply needs. We strive to provide high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we have outlined our return and refund policy below.


We accept returns for products within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please contact our customer support team at [Your Customer Support Email] to initiate the return process.

Return Process:

  1. Contact Us: Send an email to with your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Our customer support team will provide you with a return authorization and instructions on how to return the item(s).

  3. Package the Item(s): Pack the item(s) securely in the original packaging. Please include a copy of the packing slip or a note with your order number.

  4. Ship the Item(s): Ship the package to the address provided by our customer support team. Customers are responsible for return shipping costs.

  5. Confirmation: Once we receive the returned item(s) and verify their condition, we will process the refund or exchange.


Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable. Refunds are processed within 5-7 business days after we receive the returned item(s).


If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer support team at to arrange for an exchange.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We may require photos or additional information to assess the issue and provide a resolution.

Contact Information:

If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer support team at

Thank you for choosing G I A C Y. We value your satisfaction and appreciate your trust in us.