Refund and Return Policy

Dear Valued Customer,

Thank you for choosing G I A C Y for your pet supply needs. We strive to provide high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we have outlined our return and refund policy below.

Returns:

We accept returns for products within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please contact our customer support team at [Your Customer Support Email] to initiate the return process.

Return Process:

  1. Contact Us: Send an email to nguyenhuonggiang23102005@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Our customer support team will provide you with a return authorization and instructions on how to return the item(s).

  3. Package the Item(s): Pack the item(s) securely in the original packaging. Please include a copy of the packing slip or a note with your order number.

  4. Ship the Item(s): Ship the package to the address provided by our customer support team. Customers are responsible for return shipping costs.

  5. Confirmation: Once we receive the returned item(s) and verify their condition, we will process the refund or exchange.

Refunds:

Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable. Refunds are processed within 5-7 business days after we receive the returned item(s).

Exchanges:

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer support team at nguyenhuonggiang23102005@gmail.com to arrange for an exchange.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We may require photos or additional information to assess the issue and provide a resolution.

Contact Information:

If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer support team at nguyenhuonggiang23102005@gmail.com

Thank you for choosing G I A C Y. We value your satisfaction and appreciate your trust in us.

Sincerely,

G I A C Y